Return Policy

Return Eligibility:

  • To request a return, kindly submit your request within 7 days of receiving the billing invoice.
  • Ensure the item is returned in its original condition, with all protective plastics, tape, and hang tags intact.
  • Include all original accessories, boxes, and papers that were provided with the item.
  • Returns for Orders / Special Orders are subject to approval by HY Jewelry Erbil’s management.

Local Orders:

  • Customers within our local area enjoy a complimentary return process.
  • HY Jewelry Erbil will cover the return delivery charges, ensuring no deduction from your refund.
  • Our meticulous team inspects returned items to meet our quality standards before processing refunds.

International Orders:

  • Customers outside the local area are responsible for return shipping, insurance, duties, and taxes.
  • Please return the item in its original condition; any damage or loss during return shipping is the customer’s responsibility.
  • We recommend using a reputable shipping service with tracking and insurance.
  • Upon receiving and inspecting the returned item, we will initiate the refund process.

Consignment Orders:

  • The return process for consignment items requires approval from the product source’s management.
  • Guidelines and conditions for returning consignment items are established by the source.
  • For comprehensive details about returning consignment items, kindly contact our customer service team.

Refund Process:

  • Once your return is approved and the item is received and inspected, the refund process will commence.
  • Refunds will be issued using the same payment method as the original purchase.
  • Any transaction charges incurred during the purchase will be deducted from the refund amount.
  • Refund amounts for items will be determined based on the market value of the watch at the refund time.

For detailed information, specific inquiries, or assistance with returns, please feel free to reach out to our dedicated customer service team. We're here to provide the support you need.